Mall of the World Online — Operated by BOSSROSSY (Pty) Ltd
Last updated: 23 July 2026
Mall of the World Online
Operated by BOSSROSSY (Pty) Ltd
Trading as Mall of the World Online
Welcome to Mall of the World Online.
Mall of the World Online (“Mall of the World”, “we”, “us”, “our” or the “Platform”) is a digital business-discovery and online store platform operated by BOSSROSSY (Pty) Ltd, a company registered in the Republic of South Africa.
These Terms and Conditions (“Terms”) govern access to and use of our website, store directory, product discovery features, registered stores, external-store listings, subscriptions, advertising services and related digital services.
By accessing or using the Platform, creating an account, registering a store, subscribing to a paid plan, submitting content or using any other service, you agree to these Terms to the extent permitted by applicable law.
If you do not agree to these Terms, you should not use the relevant services.
For purposes of these Terms:
The website, store directory, product feed, discovery tools, registered stores and related digital services operated by BOSSROSSY (Pty) Ltd.
A store registered, claimed or operated through the Platform by a business or seller.
An independently operated business or online store listed or displayed for discovery purposes and generally accessed through an external website.
An External Store identified through our business-discovery process.
A person or legal entity that owns or operates a Mall Store or External Store.
A business or seller that operates a Mall Store.
A person who browses, searches, interacts with or purchases from a store discovered through the Platform.
Text, product descriptions, photographs, logos, trademarks, prices, reviews, videos, business information and other material displayed on the Platform.
A website operated independently by a third party and not controlled by BOSSROSSY (Pty) Ltd.
A paid plan that provides access to specified Platform services or features for a stated billing period.
Mall of the World helps customers discover businesses, stores, products and services online.
The Platform may operate through two principal models.
Businesses may register and manage stores through our Platform. Depending on the features available, these stores may include:
Features may differ according to the service or subscription plan selected.
We may identify existing businesses and online stores using manual, automated or technology-assisted discovery methods.
An External Store may be listed without its owner first registering an account with us.
The purpose is to help customers discover existing businesses and visit their websites.
A listing does not, by itself, establish a partnership, endorsement, sponsorship, agency relationship or authorisation by the listed business.
Where an External Store link is provided, customers may be directed to that business’s own website to complete purchases or make enquiries.
We may use relevant publicly available business information to create or maintain External Store listings.
Depending on the source, this information may include:
We use this information to help customers discover businesses and access their websites.
Public availability does not mean that every use of information is unrestricted. We will process personal information in accordance with applicable law and our Privacy Policy.
We do not claim ownership of a listed business or represent that it has registered with us merely because its information appears on the Platform.
External Stores may be labelled “External Store”, “Discovered Store”, “Unclaimed Store” or similar wording.
These labels indicate that the store may not be registered or operated through Mall of the World.
A listing does not automatically constitute:
We may correct a listing’s status where necessary to avoid misleading users.
When a customer clicks an External Store or external product link, the customer may be redirected to the relevant business’s website.
Once a customer leaves our Platform, the external business and its service providers generally control the external transaction and website experience.
The external website may have its own:
We do not control all external websites and cannot guarantee their availability, accuracy, security, products, prices, stock, delivery performance or customer service.
Customers should review the relevant website’s terms before making a purchase.
We do not automatically receive the payment or order information submitted on an external website simply because the customer arrived there through Mall of the World.
A business owner may contact us to claim or update an External Store listing.
We may request reasonable information to establish the person’s authority to make the requested changes.
Where appropriate and where the relevant functionality is available, a verified owner may request to:
We may decline a request where sufficient evidence of authority has not been provided or where the request conflicts with applicable law or another legitimate requirement.
Store owners and other affected individuals may contact us if a listing or other content is inaccurate, outdated, misleading, unlawful or alleged to infringe their rights.
We may review a request and, where appropriate, correct, restrict or remove the relevant content.
We may request reasonable supporting information before making changes.
A request will be assessed in accordance with applicable law, including privacy, intellectual-property and other relevant rights.
The appearance of a business, product, brand or website on Mall of the World does not mean that we endorse, recommend, guarantee or certify it.
Customers should independently assess a business before making a purchase or sharing personal information.
Where advertising or sponsored placement is offered, we will identify it appropriately where required by law.
Businesses wishing to operate a Mall Store may be required to:
We may refuse, restrict or suspend registration where information is materially inaccurate, fraudulent, unlawful or otherwise violates these Terms.
Our current registration process includes sending a One-Time Password (OTP) to the store owner’s email address.
The OTP is used to confirm access to the email address provided during registration.
Email verification alone does not establish a person’s legal identity, prove ownership of a company or independently verify company-registration information.
We may introduce additional verification measures where appropriate and will explain any relevant requirements to affected users.
Each Vendor is responsible for ensuring that its products, services and business practices comply with applicable law.
Vendor responsibilities may include:
Vendors must not provide false, deceptive or misleading information or use the Platform for unlawful purposes.
Vendors must ensure that their product listings accurately describe the products or services offered.
Relevant information may include product name, condition, material, size, colour, quantity, price, availability and delivery terms.
We may remove or restrict listings that violate these Terms, infringe third-party rights or create legal, security or consumer-protection concerns.
Where product information is obtained from an External Store, it may become outdated. Customers should check the external website for the current details before purchasing.
Users must not use the Platform to advertise, promote or sell unlawful products or services.
Prohibited activities include, where applicable:
We may remove content, restrict access or suspend accounts where reasonably necessary to address violations.
Vendors are responsible for the prices and availability of products offered through their stores.
Prices must be displayed accurately and comply with applicable legal requirements concerning taxes, fees and additional charges.
Where prices are displayed for External Stores, the information may have been obtained from publicly available sources and may not reflect current prices or stock.
For purchases completed on an External Website, customers should rely on the current information and terms provided by that external business.
BOSSROSSY (Pty) Ltd may offer paid subscriptions that provide access to selected Mall of the World services.
Subscription plans may differ in features, product limits, storage, advertising options, analytics, support and other benefits.
The applicable price, billing period and included features will be presented before the user subscribes.
By purchasing a subscription, the subscriber agrees to pay the disclosed fee in accordance with the selected plan and applicable payment terms.
We may change subscription plans, prices or features for future billing periods, subject to applicable law and any notice or consent requirements.
Where a change affects an existing subscription, we will provide any notice required by law or the applicable subscription agreement.
External Store listings may operate under a separate discovery model and do not necessarily require the listed business to purchase a Mall Store subscription.
Subscription payments are payments owed to BOSSROSSY (Pty) Ltd for its own Platform services.
We may use third-party payment service providers to process these payments. Payment processing is subject to the relevant provider’s terms, security procedures, verification requirements and applicable fees.
The payment provider may collect and process payment information in accordance with its own privacy policy.
Our intended subscription payment model is separate from the collection and distribution of customer purchase payments for independent Vendors’ product sales.
We do not intend to use the subscription payment integration to collect vendor sales proceeds for later disbursement to Vendors.
Nothing in these Terms represents that a payment integration is approved or available until the relevant provider and Platform functionality have been activated.
Where a subscription renews automatically, the subscriber will be informed of the applicable price, billing frequency and renewal conditions before or during activation, as required by applicable law.
The subscriber authorises the recurring charges disclosed during subscription activation, subject to the payment provider’s requirements.
Subscribers may cancel in accordance with the cancellation process communicated for the relevant plan.
Cancellation will take effect according to the applicable subscription terms and legal requirements.
Unless otherwise stated, cancelling a subscription does not automatically entitle a subscriber to a refund for a period already used. This provision does not limit any refund, cancellation or other right that cannot lawfully be excluded.
Any subscription refund request will be assessed under our applicable refund policy and relevant law.
Where a Mall Store supports direct product checkout, the payment arrangements applicable to that transaction will be disclosed through the relevant checkout and payment provider.
The Vendor remains responsible for the product sale and its associated obligations unless a separate agreement expressly provides otherwise.
Our subscription payment integration is not intended to collect customer purchase funds on behalf of Vendors or to distribute Vendor sales proceeds.
For purchases completed on an External Website, the external business handles the transaction and its payment arrangements.
For purchases made directly through a Mall Store, the Vendor is responsible for fulfilling the order unless a different arrangement is expressly communicated.
For purchases made on an External Website, the External Store is responsible for the order.
Mall of the World operates as a digital platform and is not a physical fulfilment centre merely because products appear on the Platform.
Where our services include order-related features, the responsibilities applicable to those features will be explained separately.
For Mall Store purchases, the Vendor is responsible for arranging delivery unless another arrangement is expressly stated.
Delivery arrangements, costs and estimated delivery times should be disclosed to customers where required.
Delivery may be affected by product availability, location, courier arrangements, public holidays, customs procedures and other relevant circumstances.
For External Store purchases, the external business’s shipping and delivery policy applies.
Nothing in these Terms excludes mandatory consumer rights relating to delivery or the supply of goods.
For subscriptions purchased from BOSSROSSY (Pty) Ltd, refund and cancellation requests are handled under the applicable subscription terms, published refund policy and applicable law.
For product purchases made directly from a Vendor, the Vendor is responsible for handling product-related returns, refunds, cancellations and complaints, subject to applicable law and the terms governing that transaction.
For purchases completed on an External Website, the external business’s return and refund arrangements apply, subject to mandatory legal rights.
Mall of the World does not promise a refund for a purchase completed entirely on an External Website merely because the customer discovered the business through our Platform.
Our role in a complaint will depend on the service provided and the nature of the transaction. Nothing in these Terms removes any legal obligation that applies to us.
Customers agree to:
Users are responsible for maintaining the confidentiality of their login credentials and verification codes.
Users should notify us promptly if they suspect unauthorised access to their account.
We may restrict or suspend access where reasonably necessary to protect users, the Platform or third parties.
We will handle account information in accordance with our Privacy Policy and applicable law.
We may offer paid advertising, sponsored placements, featured stores, promoted products, banners and other promotional services.
Advertising fees, placement conditions and service features will be disclosed where applicable.
Advertisers are responsible for ensuring that their content is truthful, lawful and does not infringe third-party rights.
Advertising placement does not guarantee sales, traffic, revenue or endorsement by BOSSROSSY (Pty) Ltd.
We may provide search, categories, product feeds, recommendations and other discovery tools.
Products and stores may be displayed according to search relevance, categories, available information, promotional arrangements, technical functionality or other criteria.
We may modify discovery features to improve the Platform, subject to applicable law and any relevant advertising-disclosure requirements.
We do not guarantee that every store or product will be displayed or receive a particular ranking.
Where reviews, ratings or comments are available, users must provide genuine and lawful content.
Users must not submit fake reviews, manipulate ratings, impersonate other people, publish unlawful material or disclose another person’s private information without lawful authority.
We may moderate or remove content that violates these Terms or applicable law.
The Platform’s original software, branding, design and other proprietary materials may be protected by intellectual-property laws.
Users may not commercially exploit our proprietary material without permission, except where permitted by law.
Vendors retain ownership of intellectual property they lawfully own.
By uploading content to the Platform, a Vendor grants BOSSROSSY (Pty) Ltd a non-exclusive permission to host, display, format and use that content as reasonably necessary to operate, promote and provide the Platform services selected by the Vendor.
This permission does not transfer ownership of the Vendor’s intellectual property to us.
Vendors must ensure that they have the necessary rights to upload and authorise the use of their content.
We may display publicly available business information to identify and describe External Stores and direct customers to their websites.
We do not claim ownership of third-party business names, logos, trademarks or other intellectual property.
A rights holder may contact us regarding content they believe infringes their rights. We may review the request and take appropriate action in accordance with applicable law.
We may use artificial intelligence or automated tools to assist with product-image editing, descriptions, categorisation, search, recommendations and store discovery.
Automated outputs may contain errors or inaccuracies.
Vendors are responsible for checking content before publishing it and ensuring that published information is accurate and lawful.
We do not guarantee that automated content will always be complete, accurate or suitable for a particular purpose.
We process personal information in accordance with our Privacy Policy and applicable law, including POPIA.
Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information, including account details, subscription records, email verification information and relevant publicly available business information.
The Privacy Policy forms part of the information governing use of our Platform.
We may discover and list businesses using publicly available information.
Public availability does not automatically make every use of personal information lawful or unrestricted.
We will process personal information in accordance with applicable law and our Privacy Policy.
Affected individuals and businesses may contact us to request correction or raise an objection where applicable. We will assess requests in accordance with the relevant legal requirements.
We may send service-related communications necessary to manage accounts, subscriptions, security and Platform operations.
Marketing communications will be sent in accordance with applicable law, including relevant requirements concerning direct marketing by electronic communication.
Users may opt out of marketing communications using an available unsubscribe mechanism or by contacting us.
Opting out of marketing does not necessarily prevent essential service or legal communications.
Our Platform may link to or integrate with third-party services, including payment providers, hosting providers, analytics tools, communication services and external websites.
Those services may be governed by separate terms and privacy policies.
We are not responsible for independent services that we do not control, subject to applicable law and any obligations that remain ours.
We take reasonable technical and organisational measures to protect our Platform and personal information.
However, no internet-based service can guarantee absolute security.
Users should protect their accounts, devices, passwords and verification codes and report suspected security incidents.
We may investigate suspected fraud, fake stores, identity misuse, unauthorised access, payment abuse, phishing, malware, intellectual-property infringement and other unlawful activity.
Where reasonably necessary, we may remove listings, restrict access, suspend accounts or report suspected unlawful conduct to the relevant authorities.
We aim to maintain a reliable Platform but do not guarantee uninterrupted availability.
The Platform may be temporarily unavailable because of maintenance, software updates, hosting issues, security incidents, third-party outages or circumstances outside our reasonable control.
We may modify or discontinue features, subject to applicable legal obligations and any contractual commitments already made.
We do not guarantee that Vendors or advertisers will receive a particular number of sales, leads, visits, customers or revenue.
Business performance depends on factors outside our reasonable control.
Any estimates, analytics or promotional information should not be treated as a guarantee of results.
External links are provided to help users discover independent businesses.
We do not guarantee the accuracy, security, availability, product quality, pricing, stock, delivery or customer service of independent External Stores.
Customers should make their own assessment before purchasing from an external business.
Nothing in these Terms excludes liability that cannot lawfully be excluded.
To the extent permitted by applicable law, BOSSROSSY (Pty) Ltd is not responsible for losses caused solely by independent third parties or circumstances outside our reasonable control, including external website outages, independent Vendor conduct, courier failures or third-party payment-provider interruptions.
This clause does not exclude or restrict liability for our own breach of contract, negligence, unlawful conduct or any other liability that cannot lawfully be excluded or limited.
Nothing in these Terms removes mandatory consumer protections or statutory rights.
To the extent permitted by law, a user may be responsible for reasonable losses or claims arising directly from that user’s unlawful conduct, material breach of these Terms or infringement of third-party rights.
This clause does not apply to the extent a loss was caused by our own unlawful conduct or where such responsibility cannot lawfully be imposed.
We may suspend or terminate access where reasonably necessary because of fraud, unlawful activity, material breach of these Terms, security risks, prohibited listings, intellectual-property violations or failure to pay applicable fees.
Where appropriate and legally required, we will provide notice and an opportunity to remedy the issue.
Users may stop using the Platform or cancel subscriptions in accordance with the applicable terms.
After an account or subscription ends, access to certain features may cease and listings may be disabled or removed.
Termination does not automatically extinguish obligations that arose before termination.
We may retain information where required or permitted by law, including for financial recordkeeping, security, dispute resolution and legal claims.
Users may contact us regarding complaints about our Platform or services.
Where possible, include your contact details, relevant store or subscription information, a description of the complaint and supporting evidence.
We will review complaints according to their nature and the services involved.
For transactions completed directly on an External Website, customers should normally contact the relevant external business first, without limiting any legal rights they may have against other parties.
Where a purchase is made directly from a Vendor, the Vendor is responsible for its products, fulfilment and obligations under the applicable transaction.
We may assist with communication where appropriate, but we do not automatically become a party to every contract between a Vendor and a customer.
Mandatory consumer rights remain unaffected.
Where a customer purchases directly from an External Store, the transaction is generally between the customer and that business.
We may provide publicly available store information or assist with a listing-related complaint where appropriate, but we cannot guarantee that we can resolve disputes arising from an external transaction.
These Terms are governed by the laws of the Republic of South Africa, subject to mandatory legal rights and protections that apply to a particular user or transaction.
Applicable legislation may include POPIA, the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where relevant.
Nothing in these Terms is intended to unlawfully exclude, restrict or waive statutory consumer rights.
Where a provision conflicts with a mandatory legal requirement, the applicable legal requirement prevails to the extent of the conflict.
We may use electronic communications for account administration, subscription management, security notices, service updates and other legitimate Platform purposes.
Users should keep their contact details accurate and monitor relevant communications.
Electronic communications and electronic agreements will be handled in accordance with applicable law.
We may update these Terms to reflect changes to our services, business model, technology, legal requirements or security arrangements.
The latest version will be published on our website with a revised update date.
Where legally required, we will provide notice or obtain consent before implementing material changes.
Continued use of the Platform will constitute acceptance of updated Terms only to the extent permitted by applicable law.
If any provision is found to be unlawful, invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary where legally permissible.
The remaining provisions will continue to apply.
Failure to enforce a provision does not constitute a permanent waiver of the right to enforce it later.
These Terms, together with our Privacy Policy, applicable subscription terms, refund policy, Vendor Agreement and other policies expressly incorporated into a relevant service, govern use of the Platform.
Where a specific policy applies to a particular service, it should be read together with these Terms.
By accessing or using Mall of the World Online, creating an account, registering a store, purchasing a subscription, submitting content or using a Platform service, you acknowledge that you have had the opportunity to review these Terms and agree to them to the extent permitted by applicable law.
BOSSROSSY (Pty) Ltd
Trading as Mall of the World Online